AOL Store Terms and Conditions

Welcome! Your use of the AOL Store and your purchase of products and services through the AOL Store is governed by the AOL Terms of Service, the AOL Privacy Policy, and the terms in this document (the "Agreement"). Together these documents constitute a legal, electronic contract between you and us, and your affirmative act of accessing the AOL Store and purchasing a product or service signifies your agreement to be bound by this contract, which has the same force and effect as a written contract signed by you.

If you do not agree, do not access, use, or make purchases from the AOL Store.

NOTICE OF ARBITRATION AGREEMENT

THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER.
  1. All disputes between you and AOL will be resolved by binding arbitration. You thus give up your right to litigate disputes with us in court (except for matters that may be taken to small claims court). Disputes will be decided by a neutral arbitrator and not a judge or jury.
  2. You are entitled to a fair hearing, but arbitration procedures are simpler and more limited than court proceedings. Arbitrator decisions are as enforceable as any court order and are subject to very limited review by a court.
  3. PLEASE REVIEW THE SECTION ENTITLED "HOW TO RESOLVE A DISPUTE WITH US" and see our FAQs for more information.
  4. "Products" means the services, software applications, and products you can buy through the AOL Store;
  5. "AOL Store" means our web-based services and applications in which you can review and purchase Products;
  6. "Partner" means the company with which AOL has partnered to bring you Product offerings through the AOL Store;
  7. "Partner's Agreement" means the end user license agreement or terms of service that our Partners may require you to accept as part of your purchase or registration of a particular Product that you purchase through the AOL Store; and
  8. "We" or "Us" means AOL Inc., its affiliates, subsidiaries and successors in interest.
  9. The AOL Store gives you the opportunity to shop and research Products, purchase Products, maintain an online account to help you manage and add, cancel or return Products that you have purchased through the AOL Store. We may add, change or discontinue the AOL Store or any offers for Products at any time without advance notice.
Purchases
Cancellation and Unpaid Charges
Trials
Using Our Content
Third Party Materials
Limitations
AOL Terms and Privacy

How to resolve a dispute with us

Step 1. Notice of Legal Dispute

You must first try to resolve any formal complaint or dispute with us through our Notice of Legal Dispute process. You begin by submitting a "Notice of Legal Dispute" by U.S. Mail to:

AOL Inc.
Attention: Notice of Legal Dispute
Dept. 5771
PO Box 65101
Sterling, VA 20165-8806

Step 2: Arbitration
Costs
Incentive
Small Claims Option
You Waive Any Class Action Claim
Additional Terms
Claims or Disputes must be filed within one year.
Quick Reference on our dispute process